By placing an order, you have confirmed that you have read, understood, and accepted theses following policies.
MODIFICATION/ CANCELLATION
Your order is only eligible to be canceled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled or amended. You may modify alter the size or style of your order.
If you want to modify or cancel the order, please send us an email to support@1sttartan.com and provide your order number and the modification you would like to make. Please allow 24 hours for us to check and feedback about this. We’ll confirm if the modification or cancellation is applicable.
Please be informed that a management and transaction fee (6% of your total order value) will be applied for the cancellation.
Full refund only applies to switching orders. Once you place new orders, our system will automatically cancel old orders and refund 100%.
RETURN
Due to all our products being custom-made to order so we typically do not accept returns or exchanges due to user errors such as incorrect selection of sizes, designs, colors, etc.
Please be informed that our products are customized and manufactured under market demand; thus, they are not always available items. Also, advertised images may be slightly different from actual items in terms of color due to the lighting during photo shooting or the monitor's display.
Hence, please allow the 20% difference between the advertised images and the actual item you received.
We accept returns on products that were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item).
Item(s) must be returned together with proof of purchase.
Please send us an email to support@1sttartan.com once you need return the order. We will send the feedback within 24 hours after receiving the email.
To complete your return, we require a receipt or proof of purchase. Please contact our support team via support@1sttartan.com for more information. Any defects or errors on our part will result in a replacement at no charge.
If The replacement is applicable, please allow 4 - 6 weeks to receive the new item(s) at no charge.
HOW TO RETURN YOUR PRODUCT?
1 - Contact us via chat/email/contact form so we can provide you a return label
2 - Repack your products and stick the label to the outside of the package. The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the product was received.
3 – Send the package back to us
WHICH EVIDENCE SHOULD I SUBMIT FOR REPLACEMENT?
Submitting all pieces of evidence to clarify shipping/product errors is very important to our return/replacement process.
Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items.
Wrong product shipped
Please send some pictures as proof, which include:
- Picture of the wrong product you received
- Picture of the shipping label.
Size issue
Please send the picture as proof:
- Picture of the shipping label.
- Photo measure the size of the product with a ruler.
- The tag size on the outsole
- The length of the insole is measured by a ruler (as the image below)
- Picture of the product you received
Broken/ Damaged items:
Please send some pictures as proof, which includes:
- Picture of the broken item
- Picture of the shipping label.
REFUND
No refunds will be issued under any circumstances beyond our reasonable control such as delivery delays caused by the Covid-19 pandemic
Our policy lasts 30 days from the date that you receive your product from us. If 30 days have gone by since the delivery of your purchase, we can't offer you a refund or exchange, unfortunately.
We will issue a refund in these cases:
1 - Your order was not delivered successfully from our end after 8 weeks of placing the order. We don't accept refunds in case the shipper can not contact you for delivery. You will get a full refund.
2 - You receive the damaged/defective/wrong items which be faulty due to an error on our end but it cannot be replaced. You will get full refund.
Please send us an email to support@1sttartan.com once you need return/refund the order. We will send the feedback within 48 hours after receiving the email.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time (5 business days) before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at support@1sttartan.com
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@1sttartan.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Contact us:
Email: support@1sttartan.com